Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Dallas. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    Face coverings that cover the mouth and nose are required for all staff and guests

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment is encouraged throughout the venue

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • Operations

  • Hours of Operation

    October 4th – October 31st
    Monday | 10 AM – 10 PM
    Tuesday | Closed
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 1st – November 21st
    Monday | 10 AM – 9 PM
    Tuesday | Closed
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 9 PM

    November 22nd – November 28th
    Monday | 10 AM – 9 PM
    Tuesday | Closed
    Wednesday | 10 AM – 6 PM
    Thursday | 1 PM – 9 PM
    Friday | 1 PM – 11 PM
    Saturday | 1 PM – 11 PM
    Sunday | 1 PM – 9 PM

    November 29th – December 19th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 11 AM – 9 PM
    Thursday | 11 AM – 9 PM
    Friday | 1 PM – 9 PM
    Saturday | 2 PM – 9 PM
    Sunday | 2 PM – 9 PM

    December 20th – December 26th
    Monday | 2 PM – 9 PM
    Tuesday | 2 PM – 9 PM
    Wednesday | 2 PM – 9 PM
    Thursday | 2 PM – 9 PM
    Friday | Closed
    Saturday | Closed
    Sunday | 2 PM – 9 PM

    December 27th – January 2nd
    Monday | 1 PM – 9 PM
    Tuesday | 1 PM – 9 PM
    Wednesday | 1 PM – 9 PM
    Thursday | 1 PM – 9 PM
    Friday | 1 PM – 4 PM
    Saturday | 1 PM – 6 PM
    Sunday | 11 AM – 7 PM

    January 3rd – January 9th
    Monday | 11 AM – 6 PM
    Tuesday | Closed
    Wednesday | Closed
    Thursday | Closed
    Friday | Closed
    Saturday | Closed
    Sunday | Closed

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from DallasVanGogh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Dallas
    • DallasVanGogh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website DallasVanGogh.com for purchase.

  • I Bought My Tickets But...

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I want to upgrade/downgrade

    Please contact us at [email protected]dallasvangogh.com to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Show Info

  • About Immersive Van Gogh Dallas

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Dallas

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location & Parking

    Making its mark in the heart of Dallas

    The location Immersive Van Gogh Exhibit is taking over Lighthouse Dallas, a historic venue in the heart of Dallas located at 507 South Harwood Street, Dallas, TX 75201, USA

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    Immersive Van Gogh Dallas is located in the historic Masonic Temple in the East Quarter. This beautiful venue is surrounded by low rate parking lots within walking distance.

    There are two ADA stalls at the back of the building available on a first come first serve basis.

    Park Place Parking Lot 003
    1823 Cadiz St.
    $4 daily
    $10 weekend parking

    Platinum Park Lot 226
    1909 Cadiz St.
    $2 weekly daytime parking
    $5 weekly evening parking
    $5 weekend flat rate

    Parking Company of America Lot 110
    2017 Young St.
    $6 until 6pm
    $5 after 6pm

    Parking Company of America Lot 109
    2012 Jackson St.
    $6 weekly parking until 6
    $10 weekly after 6pm and weekends

    Parking Company of America Lot 9
    300 S. Harwood
    $7 daily until 6pm
    $5 daily after 6pm

    Platinum Park Lot 190
    1818 Wood St.
    $6 daily parking

    Platinum Park Lot 167
    1720 Wood St.
    $7 daily parking

    Platinum Park Lot 203
    1713 Young St.
    $6 daily parking

    Platinum Park Lot 169
    1715 Young St.
    $6 daily parking

    Parking Company of America Lot 73
    1720 Young St.
    $6 until 6pm
    $10 after 6pm

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Strollers
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Accessibility

  • Exhibit

    Being a historical building, our wheelchair accessible ramp is through our parking lot entrance behind the building.

    Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

  • Bathrooms

    We have one men’s and one women’s restroom located on Floor 1. They each have one ADA stall.

    Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

  • Parking

    There are two ADA stalls within 25′ of the rear door at the back of the building available on a first come first serve basis. Accessible vehicles can also do a drop off here.

  • Seating, Mobility Devices & Service Animals

    Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

  • Ticket Info

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep†
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits††

    Premium – FLEX Tickets Include

    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX perks††
    Basic – Timed Tickets Include
    • Standard admission††
    Child Tickets Include
    • Admission ages 6 – 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

    ††Please see the section FLEX vs. Timed for further details.

  • Ticket Prices
    Peak

    VIP – $99.99
    Premium – FLEX – $64.99
    Basic – Timed – $54.99
    Child – $34.99

    Off-Peak

    VIP – $79.99
    Premium – FLEX – $49.99
    Basic – Timed – $39.99
    Child – $29.99

    Prime

    VIP – $109.99
    Premium – FLEX – $79.99
    Basic – Timed – $69.99
    Child – $39.99

    All tickets are subject to a $6.99 service fee on top of the above prices as per our terms and conditions.

    Ticket prices are subject to change.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to hours of operation

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    To request a change of date please do so here.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please do so here.

    Hours of operations are subject to change with no notice.

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