Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Dallas. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    Face coverings that cover the mouth and nose are required for all staff and guests

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment is encouraged throughout the venue

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • OPERATIONS

  • Hours of Operation

    September 6th – October 3rd
    Monday | 10 AM – 10 PM
    Tuesday | Closed
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    October 4th – October 31st
    Monday | 10 AM – 10 PM
    Tuesday | Closed
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 1st -November 21st
    Monday | 10 AM – 9 PM
    Tuesday | Closed
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 9 PM

    November 22nd -November 28th
    Monday | 10 AM – 9 PM
    Tuesday | Closed
    Wednesday | 10 AM – 5 PM
    Thursday | 1 PM – 10 PM
    Friday | 1 PM – 11 PM
    Saturday | 1 PM – 11 PM
    Sunday | 1 PM – 9 PM

    Last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from DallasVanGogh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Dallas
    • DallasVanGogh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website DallasVanGogh.com for purchase.

  • I BOUGHT MY TICKETS BUT...

  • I need to reschedule

    To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled arrival time of fewer than 24 hours.

    Last-minute Change of Date requests will not be honored except in exceptional circumstances.

  • I want to upgrade/downgrade

    Please contact us at [email protected]dallasvangogh.com to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • SHOW INFO

  • About Immersive Van Gogh Dallas

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Dallas

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location & Parking

    Making its mark in the heart of Dallas

    The location Immersive Van Gogh Exhibit is taking over Lighthouse Dallas, a historic venue in the heart of Dallas located at 507 South Harwood Street, Dallas, TX 75201, USA

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    Immersive Van Gogh Dallas is located in the historic Masonic Temple in the East Quarter. This beautiful venue is surrounded by low rate parking lots within walking distance.

    There are two ADA stalls at the back of the building available on a first come first serve basis.

    Park Place Parking Lot 003
    1823 Cadiz St.
    $4 daily
    $10 weekend parking

    Platinum Park Lot 226
    1909 Cadiz St.
    $2 weekly daytime parking
    $5 weekly evening parking
    $5 weekend flat rate

    Parking Company of America Lot 110
    2017 Young St.
    $6 until 6pm
    $5 after 6pm

    Parking Company of America Lot 109
    2012 Jackson St.
    $6 weekly parking until 6
    $10 weekly after 6pm and weekends

    Parking Company of America Lot 9
    300 S. Harwood
    $7 daily until 6pm
    $5 daily after 6pm

    Platinum Park Lot 190
    1818 Wood St.
    $6 daily parking

    Platinum Park Lot 167
    1720 Wood St.
    $7 daily parking

    Platinum Park Lot 203
    1713 Young St.
    $6 daily parking

    Platinum Park Lot 169
    1715 Young St.
    $6 daily parking

    Parking Company of America Lot 73
    1720 Young St.
    $6 until 6pm
    $10 after 6pm

  • Ticket Prices, Ticket Types, & How to Purchase

    TICKET PRICES

    VIP TICKETS – $99.99

    FLEX TICKETS

    • Premium – $59.99
    • Basic – $54.99

    PEAK TIMED TICKETS

    • Basic – $49.99

    OFF-PEAK TIMED TICKETS

    • Basic – $39.99

    CHILD TICKETS – $29.99

    Prime Tickets
    VIP (Prime) – $99.99
    PREMIUM (Prime) – $74.99

    All tickets are subject to taxes and a $6.85 service fee on top of the above prices.


    TICKET TYPES

    FLEX Ticket

    • Flexibility to arrive up to 2 hours prior to or after your selected start time
    • First entry 15 minutes prior to first time slot, last entry 20 minutes after start of last time slot

    VIP Ticket

    • Priority access
    • Van Gogh cushion (to keep)
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks

    Premium Ticket

    • Van Gogh cushions (rental)
    • Limited edition poster

    Basic Ticket

    • Admission only

    Child Ticket

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only
    • Child tickets are not subject to change of date fees

    There are no refunds or exchanges of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected] if you would like to upgrade your ticket. Tickets are available online at dallasvangogh.com

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Strollers
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • ACCESSIBILITY

  • Exhibit

    Being a historical building, our wheelchair accessible ramp is through our parking lot entrance behind the building.

    Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

  • Bathrooms

    We have one men’s and one women’s restroom located on Floor 1. They each have one ADA stall.

    Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

  • Parking

    There are two ADA stalls within 25′ of the rear door at the back of the building available on a first come first serve basis. Accessible vehicles can also do a drop off here.

  • Seating, Mobility Devices & Service Animals

    Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

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