Archives: FAQs

Group Tickets

A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability. For groups larger than 50 people please email us at [email protected] Discount amount will be applied at

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FLEX vs. Timed

FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours. Please note that doors open 15 minutes prior to the first time slot and close 20

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Ticket Prices

Peak VIP – $99.99Premium – FLEX – $64.99Basic – Timed – $54.99Child – $34.99 Off-Peak VIP – $79.99Premium – FLEX – $49.99Basic – Timed – $39.99Child – $29.99 All tickets are subject to a $6.99 service fee on top of

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Seating, Mobility Devices & Service Animals

Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit. Service animals are permitted, but please be advised

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Parking

The entrance to the official Lighthouse Dallas parking lot is located at 1910 Young Street, Dallas, TX 75201. Cost: $10 for the first hour + $3 up to 3 hours max. There are two ADA stalls at the back of

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Bathrooms

We have one men’s and one women’s restroom located on Floor 1. They each have one ADA stall. Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

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Exhibit

Being a historical building, our wheelchair accessible ramp is through our parking lot entrance behind the building. Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and

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I have not received my tickets

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE! If the “Ticket Resend” tool was not able to find your

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Authorized Ticket Sellers

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from DallasVanGogh.com

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Prohibited and Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags

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